Cancellation Policy

The cancellation policy is the scheme provided on Tharuni Creation's website, which is available at www.tharunicreations.com .This cancellation policy (“Policy”) outlines the mechanism by which a customer can cancel an order placed on the Platform.

As a customer, you have the right to cancel your order within 24 hours of placing it or before it's dispatched, whichever occurs earlier.

However, if we suspect any fraudulent transactions or violations of our website's terms and conditions, we reserve the right to cancel such orders at our sole discretion. A record of fraudulent transactions and customers will be maintained, and access to such customers may be denied, along with the cancellation of any orders they place.

Return Criteria:

While we understand your preferences, we do not accept the returns after the product is delivered. Please check your product at the time of delivery before making the payment and if you receive a damaged, defective or wrong product, return it to the delivery partner. Please note returns will not be accepted at later stages.

Impact on Offers and Discounts:

If a product is cancelled or returned in line with our policy, any applied offers, promotions, or discounts will be forfeited, unless stated otherwise. It's important to adhere to our guidelines to ensure a seamless return and refund process.

At Tharuni Creations, we strive to ensure your satisfaction and provide transparency throughout the cancellation process. Should you have any queries or require assistance, our dedicated customer service team is here to help. Your experience matters to us, and we're committed to providing a smooth and satisfactory shopping journey.